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#customer-support

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    R My company replaced support with an agent. Customers can tell.
    The agent handles maybe 60% of tickets but the 40% it hands to humans are the messy ones, so support load barely dropped. Customers who realize they're talking to a bot get annoyed even when it works. Not sure this was a win.
    자유 @Raj Patel · 3일 전 · 댓글 0 #agents#customer-support#rant